1. How do I install QuickBooks and CMpro software on my PC?
2. What version of QuickBooks do I need?
3. How do I set up my software to export and upload my Accounts Receivable data?
4. Instructions to register CMpro with QuickBooks to upload your Accounts Receivable transactions?
5. How do I tell that my data has been successfully imported/exported?
6. Can I execute CMpro™ if I am in the “multi-user” mode?
7. Can I download into both Quicken and QuickBooks®?
8. How can I seek help in QuickBooks® if I am unsure how to use a feature?
9. How do I call Intuit to receive QuickBooks® support?
10. How do I call MyReceivables.com to receive support?


1. How do I install QuickBooks® and Cmpro™ software on my PC?
The QuickBooks® application must be purchased and installed according to the instructions included in the software package.   CDS can provide QuickBooks® at discounted prices for approved applicants.  CMpro™ is available directly from our website.   Once your application is approved, you will receive instructions for download and installation.  If you cannot retrieve the software, please contact our QuickBooks® technical support specialist @ 1-800-338-7353 x.  CMpro™ is also available on CD and diskette media.

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2. What version of QuickBooks® do I need?
CMpro™ Credit Manager is designed for use with QuickBooks® Pro & Premier 2002. In as much as we use qbXML technology, earlier versions of the QuickBooks® software are not compatible.  Please contact your representative for purchase options.

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3. How do I set up my software to export and upload my Accounts Receivable data?
Once registered with MyReceivables.com for AR management and/or funding services, you will be given specific instructions as to how to configure and use the product. Follow the instructions on 'Instructions to register CMpro with QuickBooks®…” in FAQ #4 below.
 

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4. Instructions to register CMpro with QuickBooks to upload your Accounts Receivable transactions.
In order for CMpro™ to extract/update data against QuickBooks, the application must be allowed to run.  This information is kept on the company's preferences under “Integrated Application”.  CMpro™  must be run once before it appears on the list.

 

The first time CMpro™ runs, QuickBooks® must be running.  QuickBooks will issue a prompt to the user when the application runs which will ask if they want to allow this application to proceed.  There are several options that the user can select.  To ensure that CMpro™ is able to gather the necessary data to provide AR management and funding services, select the option “Always allow the application to run”.

 

The process will ask you to confirm that you want to do this.  Click ‘Yes’.

 

Once the application completes, the application name will appear in the Integrated Application preferences screen.

 

To allow the application to run even if QuickBooks is not running, we will need to manually update the properties for this application. 

 

Under properties (in the Integrated Application preferences), we check off the box "Allow the application to login Automatically".   This will allow our application to run without starting QuickBooks.  And if QuickBooks is running, our application will still be able to run under normal situations.

 

From the QuickBooks menu:

  • a) Select ‘Company’  from the navigation bar to the left of the QuickBooks screen,

 
select ‘Preferences’ in the Company navigation page.   This will open a ‘Preferences’ window and choose the ‘Company Preferences’ tab at the top of that window. 

Select ‘Integrated Applications’ from the navigation bar on the left side of the Preferences navigation window.   This will display two folders:  ‘My Preferences’ and ‘Company Preferences’.  Click on the ‘Company Preferences’ folder.    CMpro™ should be one of the application names listed.

  • b) Click on the CMpro™ application to highlight it and the ‘Properties’ button to the right.  This will open the Properties window.

  • c) If the ‘Allow this application to access the company file’ check box is not checked, check it now.
  • d) Click the ‘Allow this application to login automatically’.
  • e) Click ‘Ok’ to close and save the settings in the Properties window.
  • f) Click ‘Ok’ to close and save the settings in the Preferences window.
  • g) CMpro™ is now registered to run with QuickBooks and will not require QuickBooks be running when executing the application.

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5. How do I tell if my data has been successfully imported/exported?

After the completion of the ‘Extract and Transfer data’ process, a successful transfer screen should appear as shown below.

If the transfer was unsuccessful for the day, you can re-transfer the data by pressing the ‘Transfer…’ menu item.  This will allow you to try transferring your data.
      

 

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6. Can I execute CMpro™ if I am in the “multi-user” mode?
Yes. However, all users must be logged out in order to use CMpro™.

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7. Can I download into both Quicken and QuickBooks®?
No.   CMpro™ is designed for use with QuickBooks® Pro & Premier 2002 only.  Earlier versions and Quicken do not support qbXML technology that is the foundation for QuickBooks® integrated applications.

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8. How can I seek help in QuickBooks® if I am unsure how to use a feature?
Pressing the F1 key will provide detailed instructions for the feature you are using. Additionally, online Help is available from the main menu toolbar.

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9. How do I call Intuit to receive QuickBooks® support?
Please call 1-888-320-7276. There may be a fee from Intuit for this call. You may also contact  QuickBooks®  web site at www.quickbooks.com.

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10. How do I contact MyReceivables.com to receive support?
Please call 1-800-338-7353 or email CMpro for QuickBooks support at qbsupport@MyReceivables.com.

 

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QuickBooks is a registered trademark and service mark of Intuit Inc. in the United States and other countries. 
Cmpro™  is a registered trademark and service mark of CDS Companies in the United States and other countries. 
Cmpro™ is designed for use with the U.S. versions of QuickBooks 2002 software only.



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